Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

What would it mean for your business if every customer had a personalised experience Hyperpersonalisation goes beyond basic ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center's best agents would ...

Fragmentation. Measurement. Standardisation. Privacy. Personalisation. Effectiveness. AI. Digital. Omnichannel. ROI.Did I miss any 2025 buzzwords? The themes surrounding retail media in 2025 are clear ...

This article explores how to create and sustain a successful brand community and why it matters in today’s market ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

How can effective record-keeping and analysis help businesses unlock the hidden value within their consumer conversations?

If you’re a COO looking to empower your employees with a GPT, here’s a straightforward roadmap for success.

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

At the end of the day,” says John Tomblin, president and co-founder of Data Titan, “we must remember technology is built for ...