Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

The CRN 2025 Partner Program Guide offers the information solution providers need to evaluate the channel programs operated ...

These companies not only meet expectations but often redefine what customers and clients can expect from their services, ...

Prompt engineering is a newer field, which makes courses and certifications a valuable way to demonstrate experience.

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Making the choice to modernize, upgrade or expand an equipment dealership is increasingly being seen as a necessary vs. nice ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

ROCHESTER — The Greater Rochester Chamber of Commerce announced that Eastside Tavern & Busters Billiards will host a Business ...