Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

MANILA, Philippines - Kathy Mercado is the senior vice president of Newport World Resorts (NWR), the Philippines’ first ...

Allison Homes is celebrating its 5-Star Customer Satisfaction rating from the Home Builders Federation (HBF), announced ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate ...

The CRN 2025 Partner Program Guide offers the information solution providers need to evaluate the channel programs operated ...

At Passenger Terminal Conference 2025 (April 8, 9 & 10) in Madrid, Spain, Askin Demir, CEO of Blaise Diagne International ...

These companies not only meet expectations but often redefine what customers and clients can expect from their services, ...

Prompt engineering is a newer field, which makes courses and certifications a valuable way to demonstrate experience.