Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

"We had been too slow to adapt and to meet your needs," Lip-Bu Tan said of Intel's customers on Monday.

Since the Agentforce implementation, NightOwl Entertainment has found that up to 85% of customer queries have been successfully handled by their agent.

Poplar Bluff, Missouri, March 31, 2025 (GLOBE NEWSWIRE) -- ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

The Glasgow-based restaurant group has come under fire for sacking staff after it was alleged a Supercar was delivered to the office days after.

Rafe Colburn returns to Etsy after three years at Depop where he served as chief technology and product officer.

DISA pursues a two-pronged customer experience strategy to ensure its IT services meet warfighters’ needs, the director of J9 Hosting and Compute says.

We recently published a list of Top 9 AI Stocks Making Waves Today. In this article, we are going to take a look at where ...

Slow processes and outdated systems keep eCommerce teams from innovating. Discover four major time drains – and how to fix ...

ConnectWise, the world’s leading software company dedicated to the success of managed service provider (MSP) and information ...