Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Goldman Sachs analyst shares key takeaways from 2025 Shoptalk Conference, highlighting conversational and personalized ...

Despite spending big on marketing tech, many ecommerce businesses still find their websites embarrassing and ineffective.

We recently published a list of Top 9 AI Stocks Making Waves Today. In this article, we are going to take a look at where ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...