In his latest annual letter to shareholders, Jassy looks ahead to how Amazon will continue to unlock the vast potential of AI ...

With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

Movate, a global leader in digital technology and customer experience (CX) services, has been recognized as a Validated ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

Papa Johns is reimagining its ordering and delivery experience with the power of AI and Google Cloud. The pizza giant created ...

Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

Many automakers hand you the keys and a firm handshake. Subaru, once again, is choosing to do something a little different.

Two-thirds of retailers offer loyalty programs, Salesforce found. Rewards play a powerful role in retaining customers, ...

Subaru of America is launching a new first-of-its-kind program that allows new Subaru customers to choose a gift that will ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Above all else, your corporate card program should be user-friendly for employees and administrators with a modern interface ...