Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.
Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications ()
Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...
Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...
The silo effect, characterized by limited communication between specialized business departments, can negatively impact ...
In the Season 4 premiere of Learning Through Experience, Heidi Brooks welcomes Ivy Ross and Susan Magsamen, co-authors of Your Brain on Art, for a thought-provoking conversation about how engaging ...
Group Insurance’s collaboration with Workday enhances its existing benefits technology to help facilitate an efficient and accurate data exchange, optimizing the benefits experience for both ...
Airlines must embrace teamwork and brainstorming to generate innovative ideas that enhance customer ... more seamless travel experience. Airlines can achieve seamless collaboration by establishing ...
Xian Pabilona, Barbara Rizo, and Rhiel Biscarra discuss how the Customer Support team ensures a world-class customer experience. We sat down with ... cutting-edge solutions using communication and ...
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