Leadership and customer service training work together to create a purpose-driven and customer-centered culture and ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

In this session, Mak Abdelkafi, Senior Sales Director at Mews, outlines how AI is being integrated into hotel operations. From technical support to room assignment and staff planning, he presents ...

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...

With tariffs rising, dealers can’t control costs—but they can control service. Shep Hyken shares how to elevate the customer ...

CEO Tom Nolan highlights the strategic importance of physical retail: "Physical retail represents the largest portion of our business. More importantly, it's a great ...