Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

CEO Marc Metrick discusses progress on the Saks and Neiman Marcus integration at Saks Global, what lies ahead there, and ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of ...

In a highly regulated area like financial services, generative AI tools can still go off the rails, says Keith Toney, ...

While Best Buy's growth narrative is effectively spent, we view the firm's investments in omnichannel ordering, closer customer relationships, and adjacent sales layers as sufficient to catalyze ...

Artificial intelligence is already here. It lives in our phones, provides us with customer service, advises our governments, ...

Regulation in the utilities sector and improved grid infrastructure are needed to address data center energy-related pricing ...

BART’s restroom and attendant programs have seen success through improved customer service ratings since the restroom program ...

Although Taiwanese industry started out mass-producing many of the world's low-cost goods, today it offers some of the most ...

Easter eggs are a fun way for automotive manufacturers to market their product. If you've never noticed, here are five ways they've been put in Ram trucks.

Lids is leaning into sports fans' wishes to express themselves and their love for their teams as the global sports retailer ...