By integrating explainability techniques such as SHAP and LIME into production workflows, he ensures AI decisions are transparent, auditable, and compliant with evolving regulations.

Fortunately, CRM platforms like Konnektive come with a powerful predictive analytics feature. It leverages historical data, statistical algorithms, and machine learning techniques to forecast future ...

Amdocs has announced the successful go-live of the Amdocs Customer Engagement Platform for PLDT. This milestone marks a significant leap in PLDT’s digital transformation journey—modernizing end-to-end ...

In the next instalment titled “Customer engagement management and entrepreneurship – Part 2,” we will focus on how to improve customer engagement. Until then, think, eat, sleep, and dream ...

This review paper examines the influence of neuromarketing on consumer behavior research, emphasizing its origins, methodologies, impacts, and implications for customer engagement. This paper conducts ...

This is where leadership will become key. Research repeatedly demonstrates the connection between competent leadership, employee engagement and customer satisfaction. For instance, the 10% of managers ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures in customer engagement as a critical imperative. Traditional security ...

The new Customer Engagement Suite, announced at Google’s virtual Gemini at Work online event, is powered by Google’s most advanced family generative AI models, Gemini.