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By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

Imagine if a website could talk. Microsoft Advertising’s new innovations are proof that what was once a whimsical ‘what if’ ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

P&N Group is taking a “conservative approach” to AI applications as it evaluates the potential introduction of AI-powered agents to aid customer and staff experience. Syed Ahmed, head of ...

So, let’s take a deep dive into what the nuances of the different leadership styles in retail are and how the right kind of leadership can change your team and your customer experience for the better.

Personalized customer engagement is no longer just an advantage; it’s an expectation. Sales teams are increasingly tasked with delivering real-time, tailored interactions across multiple touchpoints, ...