AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Shares of Braze (NASDAQ: BRZE), a customer engagement platform company, spiked Friday morning after the company's fiscal 2025 fourth-quarter results blew past analysts' consensus estimates. Management ...

sbank has significantly expanded its private banking capabilities by leveraging both physical branch transformations and ...

The customer engagement platform company beat adjusted earnings expectations and delivered strong revenue growth, but its dollar-based net retention rate slid.

Partner Program Guide includes looks at what channel program elements vendors wish more partners took advantage of.

Outplay cofounder and CEO Laxman Papineni said that JungleWorks acquired a majority stake in the startup from other investors ...

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--(BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands ...

EG America partners with PAR Retail, Gas Express leverages Lula Commerce, Relex launches tool, Shep welcomes CTO ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

Paysign, Inc. (NASDAQ: PAYS), a leading provider of patient affordability solutions, financial technology products, and integrated payment processing services, today announced that it has acquired the ...

New integration combines Clutch’s AI-powered Customer Data Platform (CDP) with advanced 1:1 Loyalty, Stored Value, and Offer management capabilities.