Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]. It used to be worthwhile sending ...

Eighty-three percent of consumers feel more loyal to brands with quicker and better complaint resolutions, based on a study by global customer engagement software company Khoros, while 68% of ...

In one of its most blistering criticisms of the tax authority’s customer service record, the committee said: “HMRC’s treatment of taxpayers has damaged trust in the tax system.” Slamming the ...

To coincide with Coldplay’s latest project, the band collaborated with Microsoft to produce an AI-powered experience that lets fans interact with their new album in a unique and personal way.

So, to help you with that, let’s talk app engagement today and cover all the key app engagement strategies you need to be aware of to guarantee your app’s success. But first things first, let’s define ...

Here’s everything to know about Zendaya’s engagement ring and what makes it so unique. Matt Winkelmeyer/WireImage ...

Back in 2000, following a meeting with Mullah Abdul Salam Zaeef, the Taliban envoy to Pakistan, Vijay K Nambiar, India’s High Commissioner to Islamabad at the time, assessed the chances of engagement ...

Changes or not, it's one gorgeous sparkler. Prince Harry designed his wife's engagement ring himself, back in 2017 when he proposed. His design featured a cushion-cut diamond, estimated to be ...