A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

The external customer may be king most of the time, but it is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value creation that keeps ...

It seems the notion that always holds customers superior to other agencies in the chain of value creation and consumption was ...

Representatives of the first non-branch team at the bank to unionize alleged in a charge filed with the National Labor Relations Board that actions to stymie collective bargaining constitute unfair ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

The Employee and Labor Relations Division supports the Agency’s Mission, Vision and Values by promoting non-adversarial labor-management relations in dealing with employees and their organizations to ...

The OP recalled that she was asked by her boss to fix a lottery machine behind the desk. While attending to the task, a customer approached with a return request. After informing him she would assist ...

Back in December 2024 Salesforce CEO Marc Benioff announced that the company had bagged over 1,000 paid deals for "Agentforce." The platform is aimed at creating AI-powered virtual representatives.