Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Additionally, using the same software platform means being able to collect and analyze data regarding all aspects ... to workflows that result in the best customer resolution.

Salesforce's CRM software helps businesses maximize customer data with features like lead scoring, omnichannel routing (which directs customer inquiries to the right agent across multiple channels ...

PPL Electric Utilities customer data was exposed during a data breach almost two years ago, according to the company. The ...

Reputable research software like ATLAS.ti or any others you're well-versed with can significantly help here. These tools can ...

AI and smart data help businesses not only improve their service but also build good and meaningful relationships with ...

Banks are continuously looking for ways to streamline operations, enhance customer service, and ensure security. With ...

Voyantis, a startup that uses AI to help companies predict lifetime customer value, has secured $41 million in new equity ...

But, how can you figure out your customer behavior? Well, the answer is data analysis. With Trackier’s performance marketing ...