Product managers play a crucial role in setting up "feedback loops" that make AI agents better at their tasks, said Microsoft ...

This role acts as the glue that holds these high-stakes projects together, ensuring smooth operations and successful project ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

All emerging technology needs to deliver on its promise, sooner or later. For AI agents, that time is now.

What can fleet operators expect from rental companies? We mystery shop the big names and quiz a fleet manager and the BVRLA.

A report had alleged that a Fidely Bank personnel demanded bribe after a customer visited the lenders UNIBEN branch to claim ...

The Social Security Administration announced Wednesday that the plan to end phone service for benefits applications and direct deposit changes will no longer apply to Americans filing for disability ...

Experts on the use of computer evidence question why Court of Appeal rejected former Post Office branch manager’s appeal against conviction.

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Aurora Mobile Limited (NASDAQ: JG) ("Aurora Mobile" or the "Company"), a leading provider of customer engagement and marketing technology services in China, ...

At the Oracle CloudWorld Tour in Sydney, Oracle executives talked up the company's strategy to integrate AI across its entire ...