Product managers play a crucial role in setting up "feedback loops" that make AI agents better at their tasks, said Microsoft ...

This role acts as the glue that holds these high-stakes projects together, ensuring smooth operations and successful project ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.