Product managers play a crucial role in setting up "feedback loops" that make AI agents better at their tasks, said Microsoft ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

All emerging technology needs to deliver on its promise, sooner or later. For AI agents, that time is now.

The Social Security Administration announced Wednesday that the plan to end phone service for benefits applications and direct deposit changes will no longer apply to Americans filing for disability ...

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Oracle has denied that the login infrastructure of Oracle Cloud, exploiting middleware vulnerability, and demanding ransom ...

AI-driven automation in BPM industry will lead to job displacement but create new roles in AI management and customer ...

CRM Buyer spoke with QueryPal CEO Dev Nag about how AI-driven CRM tools cut costs, improve support efficiency, and elevate ...

Aurora Mobile Limited (NASDAQ: JG) ("Aurora Mobile" or the "Company"), a leading provider of customer engagement and marketing technology services in China, ...

At the Oracle CloudWorld Tour in Sydney, Oracle executives talked up the company's strategy to integrate AI across its entire ...