In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

Churn is not the result of a single catastrophic event. It is the culmination of a series of frustrating, value-draining ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Are we solving problems fast and treating customers with respect? Technology: Are systems and automation delivering fair ...