ICON, which builds homes using 3D printing, has closed on $56 million in Series C funding co-led by Norwest Venture Partners ...

The new Audio LLM capabilities are designed to address the growing demand for high-quality voice interactions in scenarios that prioritize customer service and lead acquisition. From retail and ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

Discover two undervalued dividend giants with high yields for solid income generation in a volatile market. Click here to ...

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced ...

Unity Communications’s ISO 27001 certification demonstrates its commitment to secure outsourcing, raising the bar in the BPO industry.United ...

An illustration of a magnifying glass. An illustration of a magnifying glass.

Software for customer service can do any combination of streamlining customer communication, automating repetitive tasks, tracking and measuring KPIs, and collecting customer feedback. Managers can ...

“Small business leaders juggle multiple roles (e.g., manager, innovator, spokesperson) due to limited resources, so these people may benefit from Mintzberg’s emphasis on informal communication and ...

Amid a deluge of executive actions, the Trump administration has directed federal health agencies to pause external communications, such as regular scientific reports, updates to websites and ...