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Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

ICON, which builds homes using 3D printing, has closed on $56 million in Series C funding co-led by Norwest Venture Partners ...

A great way for executives to hone their communication skills is by having a  coach listen in on their conversations and provide feedback. But given the increasing capability of AI-based tools to have ...

The new Audio LLM capabilities are designed to address the growing demand for high-quality voice interactions in scenarios that prioritize customer service and lead acquisition. From retail and ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

Nearly two decades after the iconic Motorola Razr V3 fused technology with fashion, Motorola and Paris Hilton are back ...

Discover two undervalued dividend giants with high yields for solid income generation in a volatile market. Click here to ...

GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced ...

Software for customer service can do any combination of streamlining customer communication, automating repetitive tasks, tracking and measuring KPIs, and collecting customer feedback. Managers can ...

“Small business leaders juggle multiple roles (e.g., manager, innovator, spokesperson) due to limited resources, so these people may benefit from Mintzberg’s emphasis on informal communication and ...