Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Transforming Sales Through the Power of Perspective In the competitive world of sales, success often hinges on one’s ability ...

Over time, the adage ‘more-for-less’ was replaced by ‘client-centricity’ which is much less misleading. This week we ask, if that’s the call, what’s the response, and what’s in it ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

It’s clear why. The customer centricity which so many brands claim to prioritise – and which offers a clear route to competitive advantage commercially – relies on an understanding of a more diverse ...

Modernizing Platforms and Enhancing Customer Experiences With the foundational infrastructure in place, Schramm shifted his focus to modernizing platforms and improving customer experiences.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.