Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

It’s essential for a business to keep a close eye on changing technologies and user expectations so that its “digital front ...

Transforming Sales Through the Power of Perspective In the competitive world of sales, success often hinges on one’s ability ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

It’s clear why. The customer centricity which so many brands claim to prioritise – and which offers a clear route to competitive advantage commercially – relies on an understanding of a more diverse ...

Modernizing Platforms and Enhancing Customer Experiences With the foundational infrastructure in place, Schramm shifted his focus to modernizing platforms and improving customer experiences.

Speaking to investors today (15 January), CEO Alex Baldock highlighted growing customer satisfaction in the UK. The company’s net promoter score (NPS) climbed two points in the first half, while its ...

What it really refers to is a customer-centric organizational design. Customer-centric approaches turn the problem on its head, intentionally mirroring the organizational structure with the ...