Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Staff at Sky’s customer service centre in Stockport are “struggling to sleep” after the company announced it was considering ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Lloyd Land Rover Carlisle was named 'Retailer of the Year' at the annual JLR awards, held at Fairmont Windsor Park ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Almost every major industry on this planet is obsessed with its customers. | The healthcare industry must shift from thinking ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The renewable energy industry has seen remarkable growth in recent years, with solar power becoming one of the most widely adopted clean energy solutions. As more homeowners and businesses look for ...

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Observe.AI, the leading AI Conversation Intelligence platform for contact centers, today announced the general availability of the company’s VoiceAI agents, capable of automating all customer ...