Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

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Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Festo Canada – one of the world’s leading suppliers of automation technology and technical education – is celebrating 50 ...

In an era where digital transformation dictates market trends, marketing automation has emerged as a game-changer for businesses across industries. From e-commerce and fintech to healthcare and ...

NICE has partnered with Deloitte Digital to boost customer experience with AI and automation. Takeaway Points NICE has ...

Learn how to set up zero-cost automation with n8n, Docker, and mCP. Build AI-powered workflows and streamline your processes.

Workato®, the leading Enterprise Orchestration platform, today announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and ...

NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...