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Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Automating interactions with customers and colleagues through order forms or email workflows can save hours of manual work.

By integrating automation into customer service operations, companies can streamline processes, boost efficiency, and ultimately elevate the customer experience. In this article, we will delve ...

NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

Workato®, the leading Enterprise Orchestration platform, today announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and ...

From e-commerce and fintech to healthcare and insurance, companies are leveraging automation tools to enhance customer experiences, streamline operations, and maximize revenue. With artificial ...

unites technology and versatility to offer seamless customer interactions and marketing automation across every channel, including Email, AppPush, WebPush, OTP, SMS, WhatsApp. It empowers ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

AI-driven automation in BPM industry will lead to job displacement but create new roles in AI management and customer ...