It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The Volition app allows usersreferred to as Decision Makersto create a digital preference bank covering key aspects of their ...

From the basics to buzzwords to game-changers, this glossary of terms will help you speak the language of AI and stay ahead ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

Drapers meets Jamie De Cesare, chief technology officer at Orlebar Brown, to find out how unified technology has transformed ...

We're listing 10 remote work companies that have led the way in their respective industries. Find out what they’ve done and ...

Wolters Kluwer, a global leader in professional information, software solutions, and services, today announced that its CCH Tagetik® expert solution has retained its leadership position for the eighth ...

The global Event Management Software Market will grow from USD 15.5 billion in 2024 to USD 34.7 billion by 2029 at a compounded annual growth rate (CAGR) of 17.4% during the forecast period, according ...

WhyHive founders T Guthrie and Matt Cohen said the Melbourne-born data analysis startup needed further growth to sustain the project.

Salesforce, Inc. is flexing its cloud-powered muscles as one of the top 10 hedge fund darlings for the next three months. Despite a small revenue miss in Q4 2024, Salesforce still posted $37.9 billion ...

Volition team members News from Volition A groundbreaking new mobile web app is set to revolutionise the way disabled New Zealanders communicate their preferences and make decisions about their ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.