Companies that focus on long-term partnerships instead of one-off transactions are better able to build a scalable revenue ...

Akshay Mahajan is executive vice president for AEC (architecture, engineering and construction) at Unanet, a software company ...

Three seasoned founders share their approach to managing tricky client relationships.

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Learn how Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s customers ...

Strong customer relationships drive sales, sustainability, and growth, especially in today's economy. Companies that build and maintain excellent customer and client relationships lead the pack, ...

The CRM market is growing rapidly, driven by cloud adoption, personalization, and AI technologies, with strong demand across various sectors.Pune, March 19, 2025 (GLOBE NEWSWIRE) -- Customer ...

Customer Relationship Management (CRM) software’s primary goal is to help small businesses foster better relationships with customers. Simple enough. But with so many CRM platforms coming with ...

Among the key changes made to address those complications was the notion of building relationships rather than sales during the crisis. “The customer was dealing with a lot of issues due to COVID-19, ...

In the digital economy, personalized insights and engagement are the foundation of customer relationships. For generations before digital, customer interactions were highly personal: Merchants ...