The Hopelands Concert Series will be held Mondays through June 30. The Whiskey Business Band will perform at 6:30 p.m. April ...

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

Expedia Customer Service is here 1-855-635-7012 to help with bookings, cancellations, refunds, and more. Whether you n ...

The active shooting occurred on the day of the "United Against Hate" event that sheds a light on 21-year-old Maura Binkley, a ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

The ARTx3 Campus, which comprises The Arts & Science Center for Southeast Arkansas, The ARTSpace on Main and ART WORKS on ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

The CyberGuy explains why healthcare organizations are vulnerable to hackers after there have been a half dozen data breaches ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...