CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

Here are seven common CRM reports that you can use as ... That said, here are a few characteristics of a great CRM report: CRM reporting tools help business leaders and stakeholders access needed ...

Lancaster, Ohio, rolls out a 311 CRM system for residents to report non-emergency issues and access city information.

Success on OnlyFans isn't just about creating great content-it's about engagement, retention, and efficiency. Enter Fans-CRM, ...

Learn More In the generative AI age currently sweeping the business and tech worlds, CRM (customer relationship management) software may ... addressing common business challenges such as rising ...

Meeting the demands of an unpredictable market requires companies to continuously invest in employee development.

What is lead scoring? Discover how it helps prioritize leads, improve sales efficiency, align teams, and boost conversions by ...

CRM software helps you track and nurture contacts ... have an open application programming interface (API). The most common standard here is representational state transfer (REST).