Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long been a fixture in the ...

Consumers say the primary benefit of chatbots used by brands for customer service is their 24-hour availability, according to recent research from Drift, SurveyMonkey Audience, Salesforce, and mycleve ...

AI chatbots are answering ... including customer service. Businesses say it's the way to unlock efficiencies and improve customer "journeys" so people can solve their problems and get what they ...

Chatbot will take your customer service to another ... An ecommerce company which has chatbots indeed offers a prominent feature on their brand. Chatbots can help you in the generation of ...

As part of IRS efforts to increase tax enforcement for wealthy taxpayers, the agency is implementing the use of artificial intelligence (AI) to identify possible violations on high-income tax returns.

There's been a lot of conversation and consternation about artificial intelligence and its role in our society. Can platforms like ChatGPT be trusted? For writing a customer service complaint or ...