Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...

"Standalone AI products are simply extending legacy ticket-based customer service tools to make customers feel even more ...

I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business ...

We recently published a list of the 12 Best Long-Term Growth Stocks to Buy Now. In this article, we are going to take a look at where Salesforce, Inc.

We recently compiled a list of the 10 Large-Cap Stocks Insiders Are Selling Recently. In this article, we are going to take a ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...