CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

From the basics to buzzwords to game-changers, this glossary of terms will help you speak the language of AI and stay ahead ...

What would it mean for your business if every customer had a personalised experience Hyperpersonalisation goes beyond basic ...

Here are 11 remote jobs that are accepting applications now. The salaries range from $190K up to $360K per year with three of ...