Gartner says the market for large language model (LLM) providers is on the cusp of an extinction phase as it grapples with ...

Gartner defines agentic artificial intelligence ... Verma says the initial use cases have been around CRM systems, where they are used to improve the user experience. Such AI are generally ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

In a “2025 B2B Marketing Trends Shaping the Future” report from MarketingProfs, the following trends will continue to shape marketing’s future: Predictive personalization. This involves using ...

Customer relationship management (CRM) technologies are the most valued in the finance function, according to a survey by Gartner. The Gartner survey of 383 finance leaders taken in October 2024 ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI ... and enhanced sales revenue. These systems “do not rely on human prompts but rather are set ...

Most IT leaders will find it impossible to increase their adoption of AI with the data management practices they have in ...

Microsoft has announced it will provide a variety of support for channel partners who embrace agentic artificial intelligence ...

--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced the Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and ...

Enterprise IT spending is in complete disarray. Despite investments in AI, cloud and modernization, enterprises are still ...

Aras announced InnovatorEdge, a low-code API management framework embedded in its flagship Aras Innovator® platform.