A CRM Channel? If you're developing a social customer relationship management (CRM) strategy, however, social media might be a channel to pursue. Despite all the hype and the recklessness of slapping ...

When it comes to customer service, no one likes to wait, and with the growth of mobile adoption, many airline carriers such as American Airlines and Southwest are embracing the potential of social ...

Explore the possibilities of free CRM software with our comprehensive guide. Discover the best solutions to manage customer relationships and drive business growth without breaking the bank.