Lancaster, Ohio, rolls out a 311 CRM system for residents to report non-emergency issues and access city information.

The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

If you're looking for the best CRM software on the market, we have you covered. These options can help your team manage ...

In the era of rapid-pace digital changes, businesses need affordable communication systems to maintain connectivity with ...

With proper setup and automation, businesses can ensure they never miss an opportunity and improve their response times.

Cloud communications specialist Telviva has launched Call2Teams, South Africa’s first software-as-a-service (SaaS) ...

As first spotted by Android Authority, Google appears to be testing a new phone answering interface for its Phone by Google app. This in-progress redesign brings the app into better alignment with ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

In addition to combing through sensitive data, DOGE staffers also have been inquiring about the Social Security Administration's telephone service ... Department's payment system is tied up ...