Gartner says the market for large language model (LLM) providers is on the cusp of an extinction phase as it grapples with ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

hearX CEO and co-founder Nic Klopper will serve as CEO for LXE Hearing, with Eargo's COO and interim CEO Bill Brownie assuming the role of COO.

The future of the CRM market in South East Asia lies in hyper-personalization, conversational AI, and smart CRM solutions that enable real-time engagement and proactive customer support. Additionally, ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

CRM magazine presents its seventh annual rundown of the leading companies and hottest trends in customer relationship management.

PRNewswire/ -- m-FINANCE Limited (m-FINANCE), a wholly owned subsidiary of mF International Limited (Nasdaq: MFI ) an ...

First, let’s start by taking a look at some of the common pitfalls when it comes to the primary communication methods used by ...

Since the Agentforce implementation, NightOwl Entertainment has found that up to 85% of customer queries have been successfully handled by their agent.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The problem in our city is not that we’re too high tech,” tech entrepreneur and philanthropist Matt Wisdom said. “It’s that ...

Discover the top three trends that are reshaping how brands connect with audiences around the world and how you can leverage them to power your marketing strategy.