I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business challenges it may help solve in the future.

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

However, did you know a lot of the bots you have been using are actually examples of artificial intelligence? The bot has been designed to mimic human-like responses and perform a variety of tasks.

Read Less Customer relationship management (CRM) software is designed to help businesses increase sales, drive growth and provide better customer experience. There are many CRM platforms on the ...

For example, Salesforce, the undisputed behemoth of the CRM space, has developed an entry ... Although some vendors try to sell mobile browser versions of their web apps as a solution for mobile ...

SMBs should appreciate how easy Pipedrive makes it to get started. The CRM integrates with over 400 third-party software packages, so it's easy to align with your existing workflows. You can ...

Instead of relying on specialized APIs, the system uses screenshots for visual input and virtual mouse and keyboard actions to complete tasks.

Browsers are a battleground for user privacy. Websites have become flooded with ad-sponsored content and tracking scripts, and online advertisers can use web browsing histories to fingerprint ...

After setting up a new computer or fresh installation, Windows 11 automatically sets Microsoft Edge as the default web browser for links and different file types, regardless of any other browser ...

The assessment results in a report that includes a high-level overview of key risks, including insecure use of gen AI, sensitive data leakage risks through the browser ... You can find an assessment ...