In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Oracle today announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer ...

From business behemoths Salesforce to small, specialist CRM providers, almost every platform is looking for new and novel ways to leverage AI to support users. But what does AI really mean for CRM ...

ServiceNow CMO Colin Fleming shares why the company is rebranding themselves as a CRM company in the midst of the rapid and significant impact agentic AI is having on the industry. And also shares a ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Overlapping and legacy customer management systems lead to time-sucking busywork that could be better spent closing deals ...

We recently compiled a list of the Top 14 AI Stocks on Wall Street: News and Analyst Ratings. In this article, we are going ...

Kathy Haan, MBA is a former financial advisor-turned-writer and business coach. For over a decade, she’s helped small business owners make money online. When she’s not trying out the latest ...

Customer relationship management software maker Salesforce (CRM) is cutting 1,000 roles and focusing on hiring more sales ...

We recently published a list of 12 Best FAANG+ Stocks to Invest in Right Now. In this article, we are going to take a look at ...