Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

From streamlining operations and enhancing customer relationships to driving growth and innovation, Kehinde Ogundare shares ...

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced the 8x8 Aftersale Assist ™ solution ...

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Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

TE Connectivity is a leader in the automotive connector and sensor market, enabling OEMs to build more advanced and efficient electric and autonomous vehicles. TE’s ongoing footprint consolidation ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

SMC Data's holistic approach to ERP software not only enhances operational efficiency but also strengthens the bonds between businesses and their partners. In a world where digital interactions are ...

Industry veterans Tracey Solanas and Mohan Achar join as senior vice president of global sales and vice president of global ...

Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...