In this article, we will delve into the seven advantages of incorporating automation into your company’s customer service strategy. A key benefit of utilizing customer service automation is its ...

Customer benefits are the key to understanding how competition effects ... There is a tendency for people in marketing is to focus on a product or service they can see—and therefore to think of that ...

The sales process may include: Every member of sales staff should know all the features and benefits of their ... the right product or service to the needs of each customer. It also means that ...

Narayandas, N. "Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation." Journal of Service Research 1, no. 2 (November 1998).

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in the U.S ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...