Modern retail consumers are overwhelmed with many choices and do not have enough time to go through them. Businesses find it ...

sbank has significantly expanded its private banking capabilities by leveraging both physical branch transformations and ...

Partner Program Guide includes looks at what channel program elements vendors wish more partners took advantage of.

CRM Buyer spoke with QueryPal CEO Dev Nag about how AI-driven CRM tools cut costs, improve support efficiency, and elevate ...

What is lead scoring? Discover how it helps prioritize leads, improve sales efficiency, align teams, and boost conversions by ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Discover how Adobe’s new predictive AI agents are reshaping customer experience with real-time insights, automation, and ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

An ideal customer is someone who benefits the most from your products ... brand loyalty and social media engagement), and pain points (challenges they face your business can address).

But another type of artificial intelligence, predictive analytics, is proving effective in building customer engagement and ... the user and remind them of the benefits they've enjoyed.

As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base ... Neglecting Post-Sale Engagement: Winning ...