Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Australia’s corporate watchdog has called on superannuation funds to overhaul the way they deal with death benefit claims, ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...

A new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude ...

Australia’s regulator has slammed leaders of the country’s pensions industry for overseeing a culture of poor customer ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

"It is an attack on all those who dare to bear witness and tell inconvenient truths," the group of more than 500 Hollywood ...

Residents of one island town were given the opportunity to opine on the only available cable television provider at a ...

Ever feel like no matter how much effort you put into X (or Twitter if you’re a purist), your follower count barely moves?

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...