Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...

Heathrow’s recent shutdown is a timely reminder that when things break, trust takes the hit. As marketers invest in ...

Australia’s biggest super funds are promising to clean up their act in the wake of a scathing review that uncovered ...

A coffee shop has shared its thoughts after being accused by some church members of allegedly providing ‘poor customer ...

The financial watchdog has delivered a scathing review of the superannuation industry's failures in handling death benefit ...

A death benefit is the amount of savings left in an account when a person dies, and there may also be proceeds from insurance. In one case, a fund took more than 500 days to pay a death benefit of ...

A damning new ASIC report into death benefit claims handling in superannuation lays bare the scale of the problem and the ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death insurance claims, ...

Key Points The service industry is responsible for almost half of all jobs worldwide. Once you get a bad reputation for ...

A new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude ...