The Office of Personnel Management wants the federal workforce to maximize the use of emerging technologies to improve citizen service delivery and customer service, but the HR agency is well aware ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

While the AARP Workforce Assessment Tool is still new and has yet to provide Bulen and Clark with the comprehensive data they hope will enable them to better understand the ways AARP can assist ...

Whether temporary or part of a more permanent business model, the remote workforce is here. How to navigate the transition. A remote workforce takes more planning and more attention to how to keep ...

Workforce planning becomes even more important during in a recession, when budgets get squeezed ever tighter and difficult decisions need to be made. Jessica Twentyman looks at some of the software ...

Before Alex Lowery graduated from high school, he knew what he wanted to do careerwise, but to get there he needed some help. Before long he was introduced to a statewide program called ND Career ...

It’s an uphill battle – figuring out what field resources you have available, what projects to put them on and how they will get there on time. Many construction contractors have an inefficient ...

The fundamental nature of work is changing. According to a report by Intuit, 40 percent of Americans could be contingent workers by 2020. The term “contingent” covers a wide range of freelance work — ...