Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

NotchHR is pleased to announce the appointment of Tayo Sowole as its new Managing Director, marking a strategic move to ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...