Owain is the CRM Editor at TechRadar. He spends his time getting hands on with CRM platforms, interviewing key players from across the industry, researching the CRM market, and attending industry ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

The real challenge of CRM success isn't choosing the right system, but ensuring your team is trained and supported for ...

Pipedrive, the easy and effective sales CRM for small businesses, today unveiled a new AI vision featuring a network of ...

Pega AgentX is an agentic orchestration capability that transforms workflows built in Pega GenAI Blueprint into conversational agents that guide customers through processes.

“Picture a CRM that gives time back to salespeople by ... Pipedrive today introduced its pilot AI agentic experience, designed to enhance sales efficiency and user experience while aligning ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

GR8 Tech has launched a five-episode video series that demonstrates how its top-tier CRM can address key client challenges, ...

In this article, we are going to take a look at where Salesforce, Inc. (NYSE:CRM) stands against the other AI stocks ...

Overlapping and legacy customer management systems lead to time-sucking busywork that could be better spent closing deals ...