This is the fifth of this series and if you have not read the first several then I invite you to go back and take a look at ...

One of the questions was about BPO itself and whether it has stood up to rigorous analysis. Obviously, we are early in the ...

LAPU-LAPU CITY, Cebu — In response to a recent labor advisory issued by the Department of Labor and Employment (DOLE), an ...

Hubstaff has released a new guidebook designed to help Business Process Outsourcing (BPO) firms and Virtual Assistant (VA) ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Fifteen years ago, workplaces were stable. Today, careers are fluid and full of opportunities. Technology changed work, ...

Cebu’s rise as one of the Philippines’ strongest business process outsourcing (BPO) hubs did not happen by accident. The ...

Prodocs Solutions shares were listed at ₹144, up 4.35% compared to the issue price of ₹138. The SME stock extended gains to ...

FAQs about strikes, layoffs, retrenchment, unions, standing orders, and workplace compliance in India provide an explanation ...

Rapido co founder explains how low margins and a focus on frugality helps his ride-hailing platform give back more to its driver-partners and consumers ...

Authorities are looking into jealousy as a possible reason a man stabbed his 37-year-old wife to death in Barangay Indahag, ...