2024 was a year marked by growth in the global outsourcing sector and even more rapid growth in the use of AI-powered solutions for core business functions. So, what does the new year hold for leaders ...

This is the fifth of this series and if you have not read the first several then I invite you to go back and take a look at what BPO is all about. Essentially, we are adding total bases, walks, hit by ...

Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

When looking at individual data, one must keep in mind how it fits into the team concept. It’s not only what your BPO is, but how many outs you are responsible for in general. This will become much ...

Experience Centers: The BPO Model, Reimagined for Growth WOW24-7 has redefined customer operations by blending the scale and precision of global BPO delivery with enterprise-grade AI, predictive ...

A faster way to pay suppliers marks a new era for international trade as it helps companies unlock working capital and improve cash flow. Bank Payment Obligations (BPOs) are one tool among many though ...