Microsoft is planning to launch a new purpose-built miniature PC for its Windows 365 cloud service next year. Windows 365 ...

A new AI-powered interpreter is expected to simulate speakers’ voices in different languages during Microsoft Teams meetings.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is ...

European tech leaders at the Web Summit conference expressed concern over U.S. tech dominance and urged Europe to prioritize ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...